Services We Provide
The disciplines the agency offers, who provides each one, hours of operation, and the mission and values behind the work.
Purpose
To identify all services offered by the agency.
The agency implements programs and services to provide comprehensive, quality health care in the patient's place of residence. All services are provided under the direction of the Administrator and in collaboration with the patient's physician.
We address each patient's physical, psychosocial, functional, and cognitive needs in an individualised plan of care, and serve as a resource to the patient and their family through health care education that keeps the patient safe at home. The goal is to treat the illness or injury, help the patient get better, regain independence, and become as self-sufficient as possible.
Objectives
- Provide essential health and welfare services
- Provide continuity of home health care, and the highest quality of care
- Provide qualified skilled and non-skilled services focused on preventative, rehabilitative, and therapeutic care
- Facilitate the patient's attainment of their optimal level of rehabilitation
- Help the patient and family maintain as normal a lifestyle as possible
- Augment the care provided by hospitals and nursing homes
The disciplines
| Service | Provided by |
|---|---|
| Skilled Nursing | Registered Nurses (RN) and Licensed Practical Nurses (LPN) |
| Physical Therapy | Physical Therapists (PT) and Physical Therapist Assistants (PTA) |
| Occupational Therapy | Occupational Therapists (OT) and Certified Occupational Therapy Assistants (COTA) |
| Speech Therapy | Speech-Language Pathologists (SLP) |
| Home Health Aide services | Home Health Aides (HHA) and Certified Nursing Assistants (CNA) |
| Medical Social Services | Medical Social Workers (MSW) |
Care is generally provided for the time, duration, and frequency specified by the physician and agreed with the patient. It is delivered in the patient's residence, or in an institution or residence used as the patient's home, by agency staff and contracted professionals.
Hours
Office hours are 8:00 am to 5:00 pm, Monday through Friday.
Services are available 24/7, with an on-call nurse available 24 hours a day, 7 days a week.
Mission
Our mission is to offer new beginnings and meaningful opportunities to caregivers and clinicians while providing home care services to our clients built on innovation, skill, and Christ-like values of compassion, honesty, and patience.
Core values
Our written core values reflect what is truly important to us as an organisation. The mission highlights the pillars of that culture — compassion, honesty, and patience — and these define how we work:
- Responsibility — we take full responsibility for our actions.
- Respect — we treat each other, and those we serve, with equal and high-level respect.
- Excellence — we strive to exceed the standard in our industry, giving plus-one service.
- Empathy — in all that we do, we ask: what would I want if it were me?