Ordering Supplies — McKesson
Signing in, ordering for a patient or for yourself, reordering, and tracking — plus the insurance step that costs you ten days.
Supplies are ordered through McKesson. If you do not have access, tell the office.
www.mckesson.com → Logins dropdown → Medical Supplies → Login to Supply Manager → username → choose a verification method → Send Code → enter the code → password.
The insurance step — read this first
Insurance orders take about 10 days, and most are declined.
If you need supplies quickly, remove the insurance from the order.
That single step is the difference between a dressing arriving this week and a patient going without. Decide up front which you are doing.
Ordering for a patient
- New Order → Select Patient → search the patient
- Select the correct address for shipping to the patient's home — it should already be there if they are in the system
- A new page appears with insurance. Unless you are willing to wait ~10 days: Remove insurance → pop-up → Delete Information
- Continue with Agency Order → pop-up → Continue with Agency Order
- Search and add the supplies you need
- When finished, click the orange cart, top right
- Copy Working Cart Order
- Verify the supplies and quantities are right
- Continue to Checkout (orange button)
- Paste the order number into the Purchase Order / Name box
- Place Order
You should land on a page confirming the order was placed successfully. If you do not see that page, the order did not go through.
Reordering what was sent before
Start Patient Reorder on the main page → select the patient → a page of past items appears → click Reorder on what is needed → then the same cart steps from step 6 above.
Quicker and less error-prone than searching from scratch, because it reuses exactly what worked last time.
Ordering for yourself
Car stock and your own supplies — see Supplies and Car Stock for what to carry.
- Start New Order — a side box appears with the office and your clinician details already filled in
- Select Patient → search your own name. First time ordering, click Add Patient and enter your details.
- Click the address to deliver to — your own
- A new page appears with all the information → Continue with Agency Order → pop-up → Continue with Agency Order
- Search and add supplies, then the same cart steps from step 6 above
Checking on an order
Main sign-in page → the three-line button on the left (blue) → Orders tab → Order Status → type the name on the order, patient or your own.
A list of that person's orders from the last 30 days appears. Click into an order to track the package.
Before you order
- Check car stock first — see Supplies and Car Stock
- Decide insurance or speed; you cannot have both
- Verify quantities in the cart before checkout, not after
- Confirm you reached the "order placed successfully" page
- Tell the supply coordinator if you take the last of anything